Often, our greatest opportunity for business growth exists with those who know us best - our current customers!
It has consistently been shown to be far more cost effective and much easier to expand your business with existing clients as opposed to new clients. Accordingly, a company’s customers are their most critical asset, and retaining them as clients is essential to the health and continued growth of any viable business.
With optimal levels of performance and execution, effective communication & relationship strategy, forward thinking companies can add tremendous value to its clients through the delivery of service bundling and integration, with little to no geographic, market or related limitations.
At Facilities Management Advisors, we believe a successful Customer Relationship Management (CRM) strategy is critical to ensuring the sustained growth of any organization, and as such we place added emphasis on its importance as part of our Sales Performance Optimization™ system.
Our CRM program provides added visibility to key strengths and weaknesses at the account level through comprehensive assessments. Our analysis allows us to identify key accounts with the greatest potential for growth in client satisfaction, geographic expansion, growth and profitability.
To learn more, access our calendar and request a meeting or schedule a free phone consult to briefly review our capabilities and how they might align with your core business needs:
CUSTOMER RELATIONSHIP MANAGEMENT
Value-Added Solutions. Improved Customer Relationships.
"Successful CRM is about competing in the relationship dimension. Not as an alternative to having a competitive product or reasonable price- but as a differentiator. If your competitors are doing the same thing you are (as they generally are), product and price won't give you a long-term, sustainable competitive advantage. But if you can get an edge based on how customers feel about your company, it's a much more sustainable--relationship over the long haul." - John Garrett, President, Facilities Management Advisors LLC