Key Performance Indicators
What gets "measured" gets "managed"

Key Performance Indicators (KPIs) can be defined as measures that provide managers with the most important performance information to enable them or their stakeholders to understand the performance level of the organization. KPIs should clearly link to the strategic objectives of the organization and therefore help monitor the execution of the business strategy.

The reason why we measure performance in organizations is often reduced to simple homilies, such as ‘you can’t manage anything unless you measure it’ or ‘what gets measured gets done’. The three main reasons for measuring performance are:

  • To learn and improve
  • To report externally and demonstrate compliance
  • To control and monitor people

Improving Business Performance

Our solutions touch all areas of your business - from service-delivery models to sales and marketing functions.

At FMA, our focus is to provide business leaders access to CSI’s (Critical Success Indicators), metrics, and performance trend data through centralized systems and processes, fostering an environment whereby decision-making is streamlined and success is not only measurable - its obtainable!

Our processes and subject matter experts makes it easier for employees to create, view, modify and manage strategic and operational performance in ways that streamline communications, eliminate business redundancies, and track performance to desired performance outcomes.

The following systems are integral to our approach (partial list):

  • Drive - Define, Review, Identify, Verify, Execute
  • SWOT Analysis - Strengths, Weaknesses, Opportunities, Threats
  • ICOR -  Input, Output, Controls, Resources
  • SPC - Statistical Process Control


With FMA, you’ll benefit from:

  • Scorecard Design
  • Development of Customized KPI’s (Key Performance Indicators)
  • Performance Metrics 
  • Trend Analysis
  • Innovative Technology Solutions
  • Dashboard Development




Service Offering

We provide our customers with cost effective, customized solutions that drive value and generate sustained results.